| Summary: | 博士 === 國立中央大學 === 人力資源管理研究所 === 94 === ABSTRACT
Facing great competition and radical change of environment, the role of human resource management becomes more important in organizations. This dissertation, different from traditional research on discussing the relationship between human resource management and organizational performance, aims to explore the department effectiveness of human resource from the viewpoints of internal customers and role behavior. The characteristics of nested structure were applied to develop a multilevel framework in which to examine the antecedents and outcomes of role performed by human resource professionals. Survey data of 232 employees in human resource department and 284 employees in line departments were collected from 39 manufacture firms in Taiwan. Drawing on Hierarchical Linear Modeling (HLM), the results show that the antecedents associate with role performed by human resource professionals are not only individual level factors of their competences, such as personality traits of agreeableness and conscientiousness and professional capability, but also department level factor of empowerment climate which directly and moderately affects their role behavior. While aggregating individual level roles behavior of Strategic Partner, Administrative Expert, Change Agent, and Employee Champion to department level, the role of Strategic Partner performs by human resource department is significant related to internal customer effectiveness evaluation. The implication of management and future study suggestion were also discussed.
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