Exploring Antecedents to Customer Service Recovery Expectation Considering Justice-Based：Exploring Antecedents to Customer Service Recovery Expectation Considering Justice-Based：Exploring Antecedents to Customer Service Recovery Expectation Considering Ju
碩士 === 國立交通大學 === 運輸科技與管理學系 === 94 === When service failure took place, it is very important to offer remedies which fit or go beyond customer’s expectation. Previous researches on antecedents of service recovery expectation found two conditions according to before failure and after failure to discu...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2006
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| Online Access: | http://ndltd.ncl.edu.tw/handle/65819095715911586135 |