| Summary: | 碩士 === 國立成功大學 === 交通管理學系碩博士班 === 94 === People are the most important asset of the organization. However, the most troublesome problem is human error. To prevent human error, the International Civil Aviation Organization takes the use of the SHELL model as a framework for analyzing human factors during aviation accident investigations and resource management training.
This research uses data collected from air traffic controllers to perform factor analysis. The important factors are extracted from six dimensions of the HELLOS model. The SHELL and HELLOS models are then studied by structural equation modeling.
The empirical findings show that the controllers would pay attention to their health. They have good teamwork and confidence in decision-making. But, they are of the opinion that they don’t have enough human resources and training, and don’t satisfy with the work shift, structure, and pay. Then, they think the airspace structure and the backup system should be adjusted and improved.
In the part of the model validation, we can find that the liveware has a significant impact on the liveware－liveware interface, and the liveware－organization interface has significant impacts on the liveware－hardware, liveware－software and liveware－environment interfaces as well. Therefore, the organization plays an important role to reduce human error by communication, safety culture and training to improve the relationship of air traffic controllers with the hardware, software and environment.
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