Using the Analytic Hierarchy Process and the Fuzzy Theory to the Service Quality for Mobile Phone

Using the Analytic Hierarchy Process and the Fuzzy Theory to the Service Quality for Mobile Phone

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碩士 === 國立勤益技術學院 === 工業工程與管理系 === 94 === At the mercy of development of communication, mobile phone has become more and more popular. The more using of mobile phone, the more rate of breakdown, and this makes people to send it for repairing more frequently. The function of a seat-of-the-ant mobile ph...

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Main Authors: i-Chun Chen, 陳怡蒓
Other Authors: Chia-Pao Chang
Format: Others
Language:zh-TW
Published: 2006
Online Access:http://ndltd.ncl.edu.tw/handle/60003405426200614634
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spelling ndltd-TW-094NCIT50310052015-10-13T11:31:57Z http://ndltd.ncl.edu.tw/handle/60003405426200614634 Using the Analytic Hierarchy Process and the Fuzzy Theory to the Service Quality for Mobile Phone 運用層級程序分析與模糊理論於行動電話送修服務品質 i-Chun Chen 陳怡蒓 碩士 國立勤益技術學院 工業工程與管理系 94 At the mercy of development of communication, mobile phone has become more and more popular. The more using of mobile phone, the more rate of breakdown, and this makes people to send it for repairing more frequently. The function of a seat-of-the-ant mobile phone basically include: phone, music, TV, DV and Web, and the more functions, the more probability of failure.Lacking up certified specification for maintenance and service satisfaction via questionnaire to users and uses PZB service quality model, fuzzy theory, analytic hierarchy process, and some statistical tools to gain the sequence of emphasis degree and satisfaction degree for customer service. Chia-Pao Chang 張嘉寶 2006 學位論文 ; thesis 49 zh-TW
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language zh-TW
format Others
sources NDLTD
description 碩士 === 國立勤益技術學院 === 工業工程與管理系 === 94 === At the mercy of development of communication, mobile phone has become more and more popular. The more using of mobile phone, the more rate of breakdown, and this makes people to send it for repairing more frequently. The function of a seat-of-the-ant mobile phone basically include: phone, music, TV, DV and Web, and the more functions, the more probability of failure.Lacking up certified specification for maintenance and service satisfaction via questionnaire to users and uses PZB service quality model, fuzzy theory, analytic hierarchy process, and some statistical tools to gain the sequence of emphasis degree and satisfaction degree for customer service.
author2 Chia-Pao Chang
author_facet Chia-Pao Chang
i-Chun Chen
陳怡蒓
author i-Chun Chen
陳怡蒓
spellingShingle i-Chun Chen
陳怡蒓
Using the Analytic Hierarchy Process and the Fuzzy Theory to the Service Quality for Mobile Phone
author_sort i-Chun Chen
title Using the Analytic Hierarchy Process and the Fuzzy Theory to the Service Quality for Mobile Phone
title_short Using the Analytic Hierarchy Process and the Fuzzy Theory to the Service Quality for Mobile Phone
title_full Using the Analytic Hierarchy Process and the Fuzzy Theory to the Service Quality for Mobile Phone
title_fullStr Using the Analytic Hierarchy Process and the Fuzzy Theory to the Service Quality for Mobile Phone
title_full_unstemmed Using the Analytic Hierarchy Process and the Fuzzy Theory to the Service Quality for Mobile Phone
title_sort using the analytic hierarchy process and the fuzzy theory to the service quality for mobile phone
publishDate 2006
url http://ndltd.ncl.edu.tw/handle/60003405426200614634
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