| Summary: | 碩士 === 國立政治大學 === 經營管理碩士學程 === 94 === Abstract
The changes of external environment and increases of competitiveness have continuously impacted the local securities houses. The traditional business target is to gain market share by adopting branches-extension strategy, has no longer worked out under current circumstance. Therefore, the more critical issues for winning out of the future races are altered to focus on profit bottom-line and innovative business model as well.
To achieve the business goal, management level of securities house needs to recognize the weakness and strengths of company itself and find out the external threats and opportunities in order to optimize the allocation of company resources. In the mean times, managers need to adjust the product-oriented way to customer-oriented way of thinking. Only maintained customers with higher satisfactions and royalties can create more value of business.
Target marketing seems to provide an attractive solution for managers, who believe the more concentrative sales effort will cause the less cost and eliminate inefficient moves. Management level needs to consider increasing customer satisfactions and royalties by providing right financial products to meet customer needs.
Managers of securities house used to treat the customer as the same and adopt the mass marketing strategy. That means situation can be improved if customer can be separated into different segments by their profit contributions, and it will help mangers to propose more efficient and effective strategy to maximize value of company.
This study is to find key factors out of various transaction behaviors then categorize customers into specific segmentations. According to each segment of customers are proposed appropriate products and services in order to create differentiation and particular competitive strengths of company.
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