| Summary: | 碩士 === 銘傳大學 === 觀光研究所碩士在職專班 === 94 === As defined by Peter M Senge, the term “learning-based organization” as used herein denotes an organization where the members are trying continually to develop to create a result of actual customer satisfaction and where new ways of thinking have room to generate and grow, the common vision can be fulfilled and all staff members of the organization can learn continuously together. In fact, all business teams with an intention to boost performance and development of an organization are characterized by the features of a learning-based organization. The perception held by employees toward the learning-based organization casts a positive influence on the organization as a stimulus to boost management confidence in reform actions.
Taking the Ambassador Hotel Taipei as an example, the main focus of this study is to investigate the feasibility of developing an international tourist hotel into a learning-based organization. The results of this study offer concrete, feasible proposals as references for international tourist hotels that wish to set up their own learning-based organization.
This study used questionnaires to gather data, using relevant theories to understand the makeup of learning-based organizations. Windows SPSS statistical software was used as the tool for statistical analysis. T-Test and Single Factor Variation Analysis were used to yield the results.The results of the study concluded that the Ambassador Hotel Taipei is quite a satisfactory learning-based organization. In particular, males viewed the organization in a more systematic manner than females. Following those with a systematic point of view, employees below 35 show significantly higher perceptiveness levels than their counterparts over 46. Outlooks and mentalities varied significantly across the organization, depending on how long employees had served at the Hotel. Those with more than ten years of seniority showed higher perceptiveness than those with fewer than three years’ seniority. Interestingly, employees with junior high school education or less were more willing to accept the Hotel’s mission than their counterparts with junior college level or higher education.
In conclusion, this study offers many useful suggestions for international tourist hotels seeking to become successful learning-based organizations.
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