| Summary: | 碩士 === 開南管理學院 === 空運管理學系碩士班 === 94 === This research is to discuss the wayfinding problems in passenger terminal from the viewpoints of departure passengers, and target at the CKS airport. By the result of questionnaire, try to find the factors effecting the wayfinding behavior of passengers and investigate the relationship connection between passenger’s background and wayfinding behavior. Finally, to determine the degree of expectation and satisfaction for design of passenger’s moving path in passenger terminal. The study aims at the inconvenience of spatial layout, sign systems and any peripheral assistant facilities in passenger terminal, and brings up some suggestions for improving, and provides suggests for airport designer and authority. This research carries out questionnaire in June 2005, amount to 136 valid questionnaires in the non-control area of Terminal I and Terminal II. As the survey of wayfinding behavior in passenger terminals in CKS. The researcher finds the results are as follows:
1. Regarding the aspect of passenger’s wayfinding, it reveals that the once passenger become lost or cannot find the right way, more than half of, the reasons for this situation was that have been the sign systems not clear, inconvenient passenger’s moving path design , lack of sign in decisive point and disposition of floor’s plan. The solution way is to ask the information center for assistance.
2. As for the relationship between the passengers become lost or cannot find the right way, and their social, economic status, there are no significant correlation except sex difference.
3. This research uses factor analysis program of SPSS statistical software to apply Varian rotation on the 17 variables using principle component analysis. After reliability test, 3 factors are concluded: “spatial layout”, ”sign systems”, “peripheral assistant facilities”.
4. In the aspect of the important relationship between the passenger individual attribute and its wayfinding behavior, the research find that the sex and the age have no effect in passenger’s percept the degree of important on wayfinding behavior influential factor(spatial layout, sign systems and peripheral assistant facilities). The certification of affectinge factor between education and wayfinding behavior has discovered that there exists a significant difference: the graduate school passengers have more respect on peripheral assistant facility than the passengers educational are junior high school and below. Moreover, the certification of used experience and the influence factor of wayfinding behavior was discovered that there exists a significant difference: the used frequency 5 of times and over have more respect on peripheral assistant facility than the passengers are first time to used the terminal.
5. Aspect of the passenger’s satisfaction between expect and percept of wayfinding correlation design, carried on the methodology by IPA analysis reveals the passenger satisfaction on airport terminal II is higher than that on terminal I. The possible reason is the terminal I too obsolete and the wayfinding facilities not perfectly. At the end, This research would provide some suggests to the airport authority in case of planning to improve the wayfinding design in the future, for terminal I, the improve key point is “to avoid the passenger’s moving path overlapping”, “sign systems quantity”, “service information counter quantity” and “the inquire computer position”. for terminal II, the improve key point is “appears the frequency for the sign system” and “serves information center position”.
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