Study on outpatients’ perception of patient-centered care and its related factors

• Main Authors: Hui-Hsien Ku, 古慧仙
• Other Authors: Tsai-Hsiu Chang
• Format: Others
• Language: zh-TW
• Published: 2006
• Online Access: http://ndltd.ncl.edu.tw/handle/93508909795070718193

碩士 === 弘光科技大學 === 護理研究所 === 94 === Abstract The purposes of this study were: (1) to describe the perception of patient-centered care at outpatient clinics in regional hospital, (2) analyze the correlations of the belief of doctor-patient relationship among demographic characteristics, and medical utilization, (3) analyze the correlations of patient-centered care perceptions among demographic characteristics, medical utilization, and the belief of doctor-patient relationship. A cross sectional survey is conducted and 502 subjects for analyzed of a regional hospital in ChangHua country. A self designed questionnaire was used and it included demographic variables, medical utilization, the belief of doctor-patient relationship and the perception of patient-centered care. Content validity and internal reliability are done. CVI between 80%-100%, and Cronbach’s α between .9354-.9444. Statistical analysis are done using SPSS version 12.0. The results shows：(1) The mean score of outpatients’ perceptions of patient-centered care is 2.73, that is between “non opinion” and “agree”. The priority of patient-centered care four domains are information sharing, caring, participation and satisfaction. (2) There exist significant differences between the differential belief of doctor-patient relationship and the trust level of doctor. (3) There are non significant differences between demographic characteristics and the perceptions of patient-centered care, but significant difference in medical utilization, and positive correlation in the belief of doctor-patient relationships. (4) The differential divisions, trust level of doctor, the difference of expect minus practice examination time and the belief of doctor-patient relationships can explain 25% total variances. Crossing this research, to provide the evidence-based to hospitals, government, consumer to evaluate and improvement the quality of medical services.