| Summary: | 碩士 === 輔仁大學 === 科技管理學程碩士在職專班 === 94 === Providing the excellent electronic on-line service is a common trend to all the world’s governments and enterprises. It is also a very important development focus of Taiwan’s Police Department.
This study employed the method of survey to discuss the relation between the e-police platform which is currently on a trail of handling the crime report through the on-line system, and the service quality of Taiwan Police Department.
The design of this survey was based on Parasuraman, Zeithaml and Berry’s (1988 ) ”Servqual” chart. The samples were selected from three police branch offices in Taipei County—Yong He, Bang Chou, and Kee Lung.
All people who went to those three police branch offices to report cases during the research period were asked to fill out the questionnaires. There were a total of 450 surveys, but only 349 were valid to use. Via statistical analysis, the conclusion of the study is that the publics have better satisfactions for the high electronic level police branch offices (Yong He, Kee Lung) than the lower one (Bang Chou).
This study suggests that Taiwan’s Police Department should: (1) constantly provide e-service since it is a future tendency (2) enlarge the current e-platform (3) provide more service items (4) improve the dealing function of on-line crime reporting and traffic troubles.
As to the future research direction, the study suggests the Police Department of Taiwan to investigate the satisfaction of e-platform among the police inner groups. Besides, the deeper understanding of the efficiency of “National Public Security Control System” and “Intelligent Duty Command System” also should be drawing a better attention in further study.
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