| Summary: | 碩士 === 輔仁大學 === 科技管理學程碩士在職專班 === 94 === Customer service is a process of providing significant value-added benefit to the supply chain by a cost-effective way. This definition reveals the thinking of customer service as a process-focused orientation that includes supply chain management concept. To cope with the severe marketing competition and challenges, companies should think over how to utilize the diversified resource from outside effectively to strive for survival and acquire the competitive advantage. The rapid rising of the third party logistics has provided companies with a totally different new way of seeking a direction to coordinate the various partners among the supply chain. It helps them not only to reduce the logistics cost, but also to focus themselves on the establishment of core competence.
Through methods of both case study and interview, this thesis has scrutinized some of the video product venders in Taiwan market about their cost-benefit analysis of the logistic operation. The main purpose of this thesis is to search for a useful frame work for companies to evaluate the advantages of hiring the service of third-party logistics.
First of all, the frame work of this research has been made by referring to articles relating to logistics. Based on a cost-benefit analysis, the second part of the thesis is to realize motivations and current conditions of interviewed corporations, who hire outsourcing logistics service. In the final part of the thesis, it has been found that outsourcing logistics does add value to the corporations by comparing the business achievement before and after hiring the outsourcing logistics service.
The expected contribution of this thesis is to be a help for corporations when they are making their strategies about outsourcing logistics as well as setting up the target. It is also hoped that the thesis can provide value to the future study and the real task related to outsourcing logistics.
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