A Study of Call Center Scheduling Based on Generic Algorithm
碩士 === 輔仁大學 === 資訊管理學系 === 94 === The industry of customer service centre develops fast in recent years, and point out according to the research paper of American Purdue University that the manpower cost accounts for the total cost of customer service centre to exceed 60%, how enterprises use the ma...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2006
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| Online Access: | http://ndltd.ncl.edu.tw/handle/74291084843562400940 |