E-government service quality : An empirical examination on gap between the administrators and their users

• Main Authors: Chingmin-Min Liu, 劉靖敏
• Other Authors: Shih-Hao Liu
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/86884044502495780197

碩士 === 中原大學 === 資訊管理研究所 === 94 === With the e-government to promote the footsteps of Taiwan's social development, with a major change, the Research Council chairman Shih-chieh noted : "E-government is not just the information technology, the most important was the concept of innovation. "Taiwan's e-government after 10 years of efforts, both in improving government efficiency, improve administrative efficiency and cost savings innovative services and facilitate the disclosure of information and other areas, there is a breakthrough in the progress and concrete results. In recent e-government development, demonstrated an electronic government is to establish a closer to citizens intention of the government, reached even greater government. In Taiwan, e-government in the United States in 2006 at Brown University and the World Economic Forum prepared the whole network of appraisal, in website content, information and communications capabilities have outstanding performance, But my people for e-government website to promote the effectiveness of satisfaction was only 55.6%. and e-government to the utilization of the website in May 2006 only 36% e-government portal network usage only 8% more, demonstrated e-government websites in the process of promoting evident there is a problem. As e-government site is that the people and government communication interface all government agencies are required through the website will transfer its services to the people, if the government is unable to understand the requirements of the people, Site managers will face users with different ways of thinking derived from the various issues; how to narrow the differences and cognitive confusion, then became e-government websites build on the important subject. Therefore, this study is intended to e-government portal network as an example to explore, through the website administrators and users of the outcome of the survey, and then explore the following questions : 1.Impact users reuse intent e-government web service quality dimensions why. 2.E-government website quality of service, user satisfaction and intention to use again the relations among the three. 3.Comparison site administrators and users of service quality for the differences, then discussed the cognitive gap may be the cause. Hope to be able to more than three issues through discussion, the delivery of electronic government website managers in the future to promote e-government portal services, a specific reference to the proposed improvement measures.