| Summary: | 碩士 === 中原大學 === 資訊管理研究所 === 94 === The computerizing enterprises reached to the mature peak with the popularization of ERP.
The ERP with the reference models of system function standardization and best practices was not able to satisfy the demand of enterprise as the upside trend of globalization and competitiveness.
The intra and inter organization business processes adopt the idea of BRP to survey the process composition such as ISO, Internal Control with wide vision. With the support and assistant of IT, the enterprise will be more competitively and the key process could be under control more easily.
The core key process could be switched to the important Common Business Rules and Methods Events by the idea of SO. There by the BPM could also be promoted and switched to the strategic IS. By connecting BPM and enterprises strategic long-term vision and the revolution of process, the business pattern optimized and the greatest values are created meanwhile. Business effects optimization is always the main target, which all the managers aim to. The variation of process management decides how powerful the competitiveness is.
The idea, which the business process management should be guarded by customer service, is closer to the real life. The information about service can be obtained immediately by the transmission from variable process to management intelligence and also by the continuing learning and test. Accordingly, the enterprise will face the rapid transition in flexible and efficient way.
This research based on the literature discussion and thereby the implements of step design, deployment and monitoring. The fundamental method of this research is the embryonic form system, which simulates the situation concretely and can satisfy all the demand requested by the present implement of the process management.
Specifically speaking, this research aims to study the necessary content frame of the process management guided by service. The adoption of business process management is expected and which assists the enterprise to concentrate on the rapid improvement of the core process with the new technology. At the mean time, ERP system could be allied with interior rigorous processing system very well.
KEYWORD：Service Oriented、BPR、BPM、ERP、Internal Control
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