| Summary: | 碩士 === 中原大學 === 工業工程研究所 === 94 === Along with the rapid changes in the world, both the nature of problem and also the environment for solving problems are encountering enormous changes. As a result, how to solve problems through effective problem solving models remains as an important issue in each walk of life.
In any problem solving model, the problem solving process is always considered as the key component. It plays a very importment role owing to its functions in guiding, coordinating and communication etc. For this reason, it’s the task of this study to capture the essence of what makes up an effective problem solving process.
Among various types of problems, the “Trouble Shooting” and “Task Achieving” are two major types of problems most frequently encountered. The former focuses on the problem-solving, the latter focuses on the realization of tasks to be achieved. However, the problems in the real world, scarcely appears in the above-mentioned simple forms. Mostly it requires more than shooting and removal of troubles, but also demands for additional realization of goals. Therefore, how to develop a problem solving process which incorporate both types of problems remains as an important issue to be addressed. Therefore, first goal of this research is to construct an integrated problem management process fit for both “Problem-Solving” and “Task-Achieving” type of problems.
In addition, as the knowledge mechanism is offten lacking in various kinds of problem solving processes, we also take up the exploration of this issue in this study.
In line with the above, this research has accomplished the following tasks: (1) The remodeling of the frame work of problem solving process for both “Problem-Solving” and “Task-Achieving” type of problems. (2) Poposition of a new 3-stage problem solving process which covers: Problem Mastering, Problem Solving, Problem Utilization. It is fit for use not only for “Trouble Shooting” and “Task Achieving”, but also for the Comprehensive type of problem.
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