On the Study of Job Characteristics Model and Employee Satisfaction by Using Kano’s Model– as Applied to High-Tech Industry

• Main Authors: Shih-Ching Yang, 楊蒔青
• Other Authors: Yu-Cheng Lee
• Format: Others
• Language: zh-TW
• Published: 2006
• Online Access: http://ndltd.ncl.edu.tw/handle/71504241393239473001

碩士 === 中華大學 === 科技管理研究所 === 94 === Employee satisfaction, been found to be a key component impact the organization’s productivity and customer satisfaction, has become one of the critical issues in human resources management in recent years. A number of literatures and researches, based on conventional questionnaire and performance evaluation, studied what and how the factors to influence employee satisfaction, nevertheless Kano’s model has been proven to be a useful approach. Kano’s model, which divide the quality elements into five categories, they are must-be, one-dimensional, attractive, indifferent and reverse attribute, is originated from the study of product quality, and hence implemented in many other areas such as services. In this study, we try to apply Kano’s model to evaluate employee satisfaction and the relationship wuth job characteristics. The results of the rescarch showed that: (1) Job characteristicsmodel isn’t exactly applied for employee satisfaction in high-tech industry. (2) Most elements of employee satisfaction are categoried to one-dimentional. (3) Personnel variables have positive relationships with compensation system, the design of working place and job accowntability.