To enable Government Reform by e-Government strategy:A case study of Taipei e-service Online.

• Main Authors: Lin, Hsiao Ling, 林曉玲
• Other Authors: Chou, Yun Tsai
• Format: Others
• Language: zh-TW
• Published: 2005
• Online Access: http://ndltd.ncl.edu.tw/handle/22898704239115577758

碩士 === 元智大學 === 資訊社會學研究所 === 93 === As the fast changing of external environment, the traditional operating way of government can no longer solve the problems effectively which the public really concern. With the improvement of information technology recently, Information& Communication Technology (ICT) grows rapidly; many organizations and countries are paying a lot of attention on this trend. Our government also keeps up with this trend by performing the E-Government project. In this thesis, we propose three dimensions: Business Process Reengineering (BPR), Cost, and Organizational Change. By using case study to evaluate the impact of these dimensions. We take the Taipei City Government (TCG) as the research object and interview with TCG’s employee, also with some scholars of this field. The main findings of this essay are as follows: 1. The study finding and the theory of business process reengineering are well matched. Because of the basic level does not simplify the process, it will increase the cost and waste employee’s energy. 2. According to the research, e-services online not necessarily reduce the government cost. Government need to bring up more killer application to fascinate more users. 3. One of the results can be sure. That the traditional service model will change. There will be more examples about the collaboration between public and private.