A STUDY OF CONFLICT MANAGEMENT IN CHINESE ORGANIZATIONS

• Main Authors: Jia-Chyuan Yeh, 葉佳全
• Other Authors: Hung-Hui Lee
• Format: Others
• Language: zh-TW
• Published: 2005
• Online Access: http://ndltd.ncl.edu.tw/handle/87391177213048391648

碩士 === 元智大學 === 管理研究所 === 93 === The organization of a business is a formal structure with the function of cooperation, coordination, and responsibilities assignment, which can complete business objectives. As we know, most of the business entities are organized by various functional departments with different goals and opinions. Thus the conflicts between these departments may be caused when conducting tasks. A leader of a business has three main responsibilities, including leading all the employees to achieve business objectives, solving problems and allocating resources, which all relate to the occurrence and management of conflict between departments. Since most of the studies concerning about conflict management are originated from the conception of the western researches, the conclusions of the studies cannot fit all cases when Chinese culture was involved. By interviewing Chinese executives, this study is to examine how Chinese cultures influence the decision of a Chinese executive in the management of conflicts. This study indicates that some Chinese executives have positive views to relationship conflicts. However, they are still influenced by some traditional Chinese cultures, for example, harmony, order and discipline. And they are also affected by the concept of contingency, so the way they manage conflicts are not restricted by particular strategies or methods. Furthermore, this study also finds that authority order and business restructure are both the common methods adopted by Chinese executives to settle conflicts.