| Summary: | 碩士 === 大同大學 === 事業經營研究所碩士班 === 93 === While the competition in the business world is getting keener, product of a good quality gradually becomes the most sophisticated weapon used by competitors. Implementing the TQM, ISO 9000 certification and Six Sigma program are common quality activities in the business.
There has been an increasing implementation of practices associated with TQM, ISO 9000, and Six Sigma programs. However, most of the studies on TQM, ISO 9000 and Six Sigma programs investigate these programs separately and only a few studies provide the empirical examination of the joint implementation of TQM, ISO 9000, and Six Sigma program. Therefore, this study seeks to examine these management practices with a integrative framework by combining the relationships among them.
Based on literature review, this research proposed six indicator variables for measuring the implementation of TQM, six indicator variables for measuring the implementation of ISO 9000, six indicator variables for measuring the implementation of Six Sigma program, and six indicator variables for measuring competitive advantage.
The subjects of this research are the 500 manufacturers in Taiwan. After data collected by questionnaires, This study conduct confirmatory factor analysis by using SPSS 12 for Windows and AMOS 4. The result shows that the TQM, ISO 9000, and Six Sigma program all have a significant impact on competitive advantages.
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