The Opportunities and Challenges of the IT Outsourcing

• Main Authors: Chien-Chi Chiang, 江建基
• Other Authors: Jeng-Yan Tsai
• Format: Others
• Language: zh-TW
• Published: 2005
• Online Access: http://ndltd.ncl.edu.tw/handle/51387486685842694670

碩士 === 淡江大學 === 國際商學碩士在職專班 === 93 === It’s talking about the advantage and disadvantage of IT outsourcing in the recent years that carried out by every corporate companies，the purpose is that research and analyze for this trend，and review the final effect and impact of the IT outsourcing and its different thinking．This research is that from the trend、market、goal and strategy points of view． The companies is going forward to computerize，and face the impact of the multiple and complex computer systems，in order to reduce the cost of the maintenance and managing that is major reason for IT outsourcing．Thus，there are different types and strategies of IT outsourcing．The type are that total outsourcing、selective outsourcing、utility outsourcing、business process outsourcing．The strategies are that goal/purpose、scope、partner of IT outsourcing． Most of the companies choose the selective and partial IT outsourcing，is not total outsourcing．The reason are that the cost of the managing is too high，and technical skill of the companies is too weak， they also face the impacts that are loyalty lost、knowledge can not be kept going、intellectual property Loss． Compare with foreign companies，the rate of the IT outsourcing is not high，around sixty percent for IT outsourcing，and around seventy percent that is less than twenty percent of the investment for IT Outsourcing；the reason of the lower IT outsourcing is no confidence；the service quality and support ability that is major thinking． As two cases study that all face the same faults that support capability weakness、communication defect and tracking record is not clear and did not follow up． The initial expectation is too high that for IT outsourcing，and its thinking and investment are also making mistake，to caused that is not saving money；and the related costs are growing up．