A Study of the Relationship between Service Failure, Service Recovery and Customer Satisfaction–As an Example of Travel Agency
碩士 === 國立臺北科技大學 === 工業工程與管理系所 === 93 === How people regard leisure services when their lives become better and better. The service industry consists of four unique principles：intangible, simultaneity, perishability, and heterogeneity. In addition, the service quality is very important in each indust...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/4vr646 |