| Summary: | 碩士 === 樹德科技大學 === 經營管理研究所 === 93 === Taiwan faces of rapidly changing economic development pattern now. Under the concept of knowledge economy, every type of knowledge must work through systemically knowledge activity. When business face global competition, information technology can play an important role. So enterprises enforce their information technology to improve competitive ability. Information technology can not only offer rapidly service for customs, but also help enterprises to construct knowledge system and accumulate knowledge assets, and to be a media of strategic and innovation, to increase competitive advantage.
This research chooses shipbuilding industry on Kaohsiung as sample, uses questionnaire method to explore whether knowledge management activity and information technology can influence their organizational citizenship behavior. Through empirically research, knowledge management activity and information technology both can influence organizational citizenship behavior positively and apparently. It clearly to show ship industry should devote knowledge management activity and information technology to create cooperation culture and to decrease conflict among employees. Knowledge management activity can increase organizational efficiency and achieve organizational citizenship behavior. This research offers conclusion and suggestion to plan knowledge management activity and information technology, through this process to improve organizational citizenship behavior.
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