The Organization Capabilities of Software Service Firms ─ An Empirical Study of Taiwan Software Service Industry

• Main Authors: Han-Hsiang Yang, 楊瀚翔
• Other Authors: 林維熊
• Format: Others
• Language: zh-TW
• Published: 2005
• Online Access: http://ndltd.ncl.edu.tw/handle/83577094686935335305

碩士 === 國立臺灣科技大學 === 企業管理系 === 93 === In the software service firms, the experts with special skills are looked on as the source of core competences. But It’s a huge damage to the firms because the experts’ resignation. In this research, it tries to stand on aspect of organization capabilities. The competences come from the management system that keeps the experience and knowledge in the organization. By using questionnaire and interview, the major findings are: “standardizing project development procedure、modulize and sharing knowledge” and experience have positive effect on the projects performance of firm. But “the incentive of learning skills” has not effect on the projects performance of firm. So the conclusions of this research are that the organization capabilities are the original source of competence. By using management system, the organization capabilities keep the knowledge in the organization or the firms like memory. To establish the organization capabilities is the way to keep long-term core competence from competitors. Keyword: organization capabilities, software service industry, project management