| Summary: | 碩士 === 國立臺北大學 === 統計學系 === 93 === At the time that the nations around the world are developing e-government progressively, government efficiency has been significantly upgraded and information personnel are becoming increasingly important as e-government process is improved. In Taiwan, however, the size of government information personnel remains unchanged as the government has downsized personnel structure in recent years, despite the dramatic growth of information services. Presently, the government contracts with private companies for information services. However, a large number of information service providers are unfamiliar with government operation procedure and are highly diversified in information technologies and, most importantly, the great majority of information service providers are unable to initiate software requirements in accordance with government operation procedures. In this connection, outsourcing planning, service quality/administration, and function assurance have become the most critical issues for information agencies. Up until now, only a handful of researchers have studied critical success factors (CSF) based upon contractor and employers’ standpoints. Therefore, this study attempts to find out the CSF with respect to the relationship between contractor and employer based upon the difference of duties between information personnel, government service officers, and contractors.
This study incorporates quantitative and qualitative methods to collect CSF and to survey how CSF is perceived by information personnel, government service officers, contractors so as to analyze the difference of perception, thereby developing an analysis model. In its final chapter, this study presents conclusion and recommendations to both parties involved in outsourcing relationship for their reference so as to enhance the understandings between information personnel, government service officers, and contractors, and thus creates a win-win situation.
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