The relationship between employee satisfaction and customer satisfaction- An example of seven local community hospitals in Taiwan
碩士 === 國立臺北大學 === 企業管理學系 === 93 === Since the concepts of service quality and relationship marketing were proposed in 1980’s, people started to pay attention on how service supplier’s employees affect service quality and customer satisfaction. The relationship among employee satisfaction and custome...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/35701791965175354920 |