The Construction and Evaluation of Travel Health Knowledge Management System for Tour Managers─A Case in the Southeast Asia

• Main Authors: Ling-Chun Shen, 沈玲君
• Other Authors: Chienho Chen
• Format: Others
• Language: zh-TW
• Published: 2005
• Online Access: http://ndltd.ncl.edu.tw/handle/43890192571989697947

碩士 === 國立台北護理學院 === 旅遊健康研究所 === 93 === In the era of knowledge-based economy, how an organization increases its organizational value through effective knowledge management has been widely accepted. It includes acquisition, storage, presentation and spread of knowledge. As information technology advanced in modern times, knowledge management through internet conveyance (as it is not affected by time and space) extends the interior organizational management and provides its members a way to rapid learning. Upon determining research study topic and purpose, relevant references reviews and discussions on issues of knowledge management and travel health and through questionnaires and interviews with specialized doctors and tour managers, the sampling method was adopted with 206 copies of valid questionnaires collected to understand tour managers needs and proceeded knowledge extraction. Then, by applying SmartKMS knowledge management system soft ware, the concrete travel health knowledge management system was designed and constructed. Upon completion of the system, it is applied to tour managers for purpose of evaluation. The results explain “travel health knowledge management system” is indeed effective in increasing travel health knowledge capabilities of tour managers. The travel health knowledge management system constructed by this study possesses not only features of regular knowledge management system, but also autonomous relativity, intelligent classification, autonomous abstracting, autonomous acquisition and personalization. It helps corporations in conducting knowledge management and also serves as references for travel health knowledge management framework of travel agencies. In addition, through the knowledge management system, tour mangers acquire travel health knowledge he needs in a short span of time and apply it in the actual process of tour guiding to increase profession service capabilities. A tour manager’s performance in tour guiding not only represents his own professional capabilities but also the overall image of a travel agency. As a traveler encounters a health problem during travel, a tour manager’s prompt and accurate response and handling on the problem will without a doubt increase his/her professional service image. Thus, “organizational value” and “competitiveness” are enhanced.