A Study of Office Etiquette

• Main Authors: Po-Chang Pu, 蒲柏彰
• Other Authors: Kuang S. Yeh
• Format: Others
• Language: zh-TW
• Published: 2005
• Online Access: http://ndltd.ncl.edu.tw/handle/99691488391850645863

碩士 === 國立中山大學 === 企業管理學系研究所 === 93 === Following the rapid improvement of technology and the increase of labor hour and workload, the stress and mistake are more and more prevalent in the workplace. As a result, the incivil, aggressive, and violent behaviors become critical factors in inducing high turnover rate and wasting work-hour. According to existing literatures, we found that past researches focused on the aspects, such as the effects to employees and the whole organization. However, the connection between manners and industries was unknown. Therefore, one of our objectives is to find the employees, in a certain industry, are more likely to behave in bad manners. The findings are shown in the following content. 1.The most common bad manners in Taiwanese workplace. (1)Arrogance, rumor, and denounce. (2)Noise. (3)Smoking. (4)Distraction. 2.The category of industry and the probability of causing bad manners are not independent. Using chi-test, we found, however, that the category of industry and the average number of bad manners are independent. 3.According to the participants, we found that conflicts not only erode the relations among colleagues, but also help to define the source of the torment. In a case, the participant believes that conflicts are able to increase the organization’s energy. 4.To prevent those bad manners in our workplace, training, selection, and improving the quality of physical and non-physical environments are the first things we can do.