| Summary: | 碩士 === 國立高雄第一科技大學 === 資訊管理所 === 93 === When implementing ERP system, enterprises encounter with some difficulties, for instance, the expensive software and hardware charges, the limited manpower and time, especially for limited resource of small and medium-sized enterprises (SMEs). Even these difficulties maybe result in the situation of user’s resistance. So through the discussion with adopting behavior of information technology, this research finds out some important factors that will impact the behavioral intention of adopting ERP system. Besides, this research utilizes user’s satisfaction as the important index of measurement that the information system succeeds or not. With “Technology Acceptance Model” (TAM) as fundamentals, this research is conducted to investigate social influence, perceived degree of users and perceived attributes of innovation that affect the attitude and intension of SMEs on adopting ERP system. Further analysis is required to investigate the attitude and intention of adopting ERP system that whether affect user’s satisfaction or not.
A survey research technique is conducted to test the model and hypotheses of this research. This research sent out 156 questionnaires from 1th to 13th award-winning enterprises of “National Awards of Small and Medium-sized Enterprises” and 348 questionnaires from 1th to 11th award-winning enterprises of “Small and Medium-sized Enterprise Innovation Research Award”. Valid questionnaires of this research have 163 copies and it has return of 32%. Through quantification of statistic method analyzing data, this research concludes five results, including: 1. Social norm, critical mass, perceived ease of use, perceived usefulness, compatibility, trialibility and observability have the positive influence on adopting the attitude of ERP systems. 2. Social norm, critical mass, perceived usefulness and attitude of adopting ERP systems have the positive influence on adopting the intension of ERP systems. 3. Perceived ease of use has the positive influence on perceived usefulness for users. 4. Attitude and intension of adopting ERP system have the positive influence on user-satisfaction. 5. Finally, Social norm has the positive influence on critical mass.
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