| Summary: | 碩士 === 南華大學 === 管理科學研究所 === 93 === After the policy of opened private school is enacted, the number of private universities and colleges (PUC) as well as the kinds of departments are soaring. However, our birth rate decreases sharply and it makes PUC feel more difficult in recruiting and keep running. Therefore, PUC try their best to raise and improve their performances. Besides upgrading educational quality and academic reputation, to enhance the overall performance of administration is also important. With high efficient administration, it can support teaching system in every aspect. Furthermore, it also raises PUC''s educational quality and performance.
In this study, we use four perspectives of balanced scorecard (financial, customer, internal business process, and learning and growth) to analyze the performance evalution of administrative staff in PUC. We investigate the importance and satisfaction of the measurements. We expect it can be a reference for PUC making their evaluation policies.
The empirical results show that: About performance evaluation, most of administrative staff in PUCs have positive feedback in the recognitions of importance and satisfaction of these four perspectives: financial, customer, internal business process, and learning & growth. Especially in well fund allocation, concerns of service attitude, functional accomplishment on schedule, and in ethics & morality are considered most critical. In addition, staff who have longer seniority can be more familiar with financial operation. Their communication and coordination abilities are more diplomatic. Moreover, they know their business function very well and have good efficiency and quality. Therefore, we should assure those staff who have longer seniority of their working right and make use of their professional knowledge to set up a database, for other administrative staff as reference.
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