The Impact of the Customer Participation Degree and Knowledge Management Capabilities on the Performance of New Software Product Development

• Main Authors: Chen-yuan Chen, 陳振源
• Other Authors: Kuo-kuei Chung
• Format: Others
• Language: zh-TW
• Published: 2005
• Online Access: http://ndltd.ncl.edu.tw/handle/26281635166986247710

碩士 === 南華大學 === 資訊管理學研究所 === 93 === 　　Knowledge and experience of customers have been considered as the potential sources of competitive advantage in developing new product. Practitioners have allowed customers participation in various new product development (NPD) processes and found the participation of customers improving the performance of NPD. Besides, knowledge management capabilities were found to influence the performance of organization. Based on the list of software companies, 615 questionnaires were sent to the project managers or senior project members in 284 companies. 78 responses were received which yielded 12.7% response rate. According to the results of clustering analysis and t test, the degree of customer participation were founded to be significantly associated with all project performance on NPD. Besides, knowledge management infrastructure capabilities were found to be significantly associated with project performance of NPD on cost reduction, product quality and market share. However, knowledge process management capability causes the significantly impact on cost and quality. Finally, implication and limitation are discussed.