| Summary: | 碩士 === 國立交通大學 === 經營管理研究所 === 93 === Business process reengineering is a theory of administration which started from United States by Dr. Hammer in the early 1990’s. It has evoked widespread resonance and discussion in enterprises and academic domains. After its introduction, a lot of large-scale enterprises in west, especially in United States, have practiced this theory and combined it with electronic commerce. The result was a large increase in the power of competence. In addition, the administrative departments of every country want to raise the efficiency of government. The ideal usually is to change the traditional government to entrepreneurial government or e-government. As a result, combining process reengineering and electronic commerce is attracting the attention of every country.
This study is intended to open a dialogue of the reengineering of administrative process by combining the theory of process reengineering and the frame of electronic commerce. The author, through research, collects the knowledge of process reengineering and the key of success and the influence of developing electronic commerce on organizations. Next, the author selects an actual case, looking for the problem and the target of this administrative process, and re-engineers this case. Finally, the author compares the original process with the new one and evaluates the efficiency. The research result shows the new process really saves on labor-cost and time-cost. The new process is also helpful in raising efficiency of government and the good impressed with government.
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