| Summary: | 碩士 === 國立交通大學 === 運輸科技與管理學系 === 93 === The need of passenger intermodal transportation in Taiwan Area comes from the connection between rails and bus, and it is the first time that Taiwan Railway cooperates with private sector to provide passengers new style transportation service. It is good for each party for operation. Sun-Moon-Lake is a world-famous tour scenery. It is also one key work of package tour at facilities and environmental preparation for tourist double project provided by The Executive Yuan. Nowadays transport for tourism developing fast and the sense of customer-cared are one of the main reasons that transportation service changes a lot. The study focus in the topic of feeder service between railways and local bus systems in Taiwan Area；On the basis of relative reference for public transportation service quality, and applied conceptual modal of service quality to find the gaps between passengers and transportation managements for expectation service between railways and local bus systems. Design the relative scale, and use it to investigate passengers’ expectations, according to the relative analysis between their usage volition and expectation service to produce the control criteria of service quality the hereafter. To compare existing relative service processes of the present transport system for tourism of service items. As well to investigate users’ and providers’ comments. This can be taken as a basis to set up the model of the system in the future. I n addition to the data retrieved support the supposition of the study, it can also be taken as an advanced reference for the development of Passenger Intermodal Transportation in Taiwan Area.
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