| Summary: | 碩士 === 國立成功大學 === 工業與資訊管理學系碩博士班 === 93 === Internet technologies have been widely embraced by enterprises worldwide to conduct their business to dramatically improve their performance. Realizing the importance of e-business, government in Taiwan has proposed and supported many national policy initiatives in regarding to e-business projects and to improve the information and communication technology (ICT) infrastructure, expecting the industries can increase their international competitiveness thereafter. To justify the ranking of e-readiness in Taiwan and the realized benefits through the initiatives, it is necessary to formulate a framework with metrics on respective performance indicators in order to measure the e-business performance in a comparative level.
One of the main objectives of this thesis is to formulate a framework in order to measure the e-business performance in a international comparative level. This research proposes the e-business performance metrics and justifies their relationship and interaction. The proposed framework can also serve as a reference for the government to evaluate e-business policies.
This research adopts the international practices as the foundation to develop the hierarchical framework of e-business performance indicators. The framework has two dimensions, economic and Information Technology (IT) development, and is separated into country level, industry level and firm level. Concerning the relationship of firm level and industry level, the key competences of enterprises which joined the D-plan demonstrated significant influence on industrial competitive indicators. Furthermore, the causal relationship models are utilized to verify the relationship between the industrial e-business environment and the macro economic indicators in the past 14 years, where the results suggest that the manufacturing industry averagely spent 2.58% of total capital investment on IT investments and has lagged for three years in the performance of the macroeconomic indicators. Similarly results for the wholesale, retail and food industry, which reaches 9.97% yet has no significant influence on the performance of the macro economic indicators, and for transportation, storage and communication industry it has invested nearly 4.95% and four years lagged. For country level, e-business applications have no significant impact on macroeconomic indicators. On the other hand, IT investment of the industry level (such as manufacturing, wholesale, retail, and food industry) and the country level are shown to be influenced by the performance of the macroeconomic indicators for the past few years. Accordingly, the performance of the macroeconomic indicators will produce benefits for the IT investments in the country and industries level.
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