| Summary: | 碩士 === 國立政治大學 === 行政管理碩士學程 === 93 === Hans Selye ever said that stress is the spice of life,although current researchers consistently emphasized its negative effects on police officers.Admittedly,work stress could result in positive effects such as working harder.From this point of view,the aim of this study is to find out the relationship between the positive effcets of work stress and individual job performance of Taipei City traffic police officers.
The population of this study is the police officers in Taipei City Police Department,Traffic Division,including 3 direct affiliated teams＆14 traffic police squads of regional police districts.This study adopted a general survey,using a self-edited quantitative questionnaire.Of the 882 questionnaires sent out,732 were returned,among which 576 were valid,including the commander＆the 2 deputy commanders.The returning rate of valid questionnaires was 78.8﹪.The data were analyzed with SPSS for Windows 9.0 edition.
This study has 21 items of findings.For example：
1. The four factors of the positive effcets of work stress were job characteristics and police role,household and expectations from family,career development,and organizational atmosphere.
2. The three factors of the moderators of the stress response were individual management of stress, organizational management of stress,and hardiness.
3. Married Status of Single（unmarried or divorced）,six to ten years of service,and street-level police officers got the least average score not only on the positive effcets of work stress item but also on individual job performance item.
4. The results of multiple regression analysis indicated that organizational management of work stress,individual management of work stress, organizational atmosphere,hardiness,and taking care of the elderly and children were the significant influencing factors of individual job performance.These five factors could explain the 31.0﹪of the total variance.The factor of organizational management of work stress was the most important predictable one.
5. Those who perceived more work stress would get less scores on the positive effcets of work stress item.
6. Those who were liable to be in depressive mood or to commit suicide would get less scores on individual job performance item.
7. Street-level police officers still have to do excessive paperwork,although computers are widely used in their office.
8. Street-level police officers still have great enthusiasm about enforcement task,although they found that they could do little for it.
Based on the findings in this study,15 pieces of advice about how to impove police， job performance were submitted to police policy-makers,police supervisors and police officers；besides,5 aspects of future study were noted so that researchers could take advantage of one or all of them.
Key Words：Traffic Police Officer,Work Stress, Positive Effects,
Job Performance,Stress Managemant
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