A study of the personality traits effect on job satisfaction and performance of postal life insurance personnel:Taichung post office as an example

• Main Author: 卓明元
• Other Authors: 蕭武桐
• Format: Others
• Language: zh-TW
• Published: 2005
• Online Access: http://ndltd.ncl.edu.tw/handle/51418043069969720550

碩士 === 國立政治大學 === 行政管理碩士學程 === 93 === The purpose of this research is to discuss the difference between the job satisfaction and performance that results from individual characteristics of the postal life insurance personnel. The author wishes to provide the suggestion that is obtained from the empirical results to the postal administrator in practical management. The questionnaire research method is applied to the study, which contains four parts: the postal life insurance personnel personality traits measurement, job satisfaction measurement, performance measurement, and personal basic data. The questionnaire was collected from a Stratified Sampling with Proportional Allocation of 20 postal departments of the Taichung post office. Each department samples 25 to 40 percent of the personnel. Totally, there are 526 questionnaires were distributed to the postal departments with the return of 458 valid questionnaires. The data was analyzed through the methods of Factors Analysis, Descriptive Statistics Analysis, t-Test, One-Way ANOVA and Pearson’s product-moment correlation using the SPSS for Windows 10.0 package. The empirical results of this study are summarized as follows: 1. The age of postal life insurance personnel tends towards middle age. 2. The education level of the most postal life insurance personnel is senior high (vocational) school. 3. The marital status of the postal life insurance personnel is married. 4. The job satisfaction of the supervisor is higher than the employee’s. 5. The personnel who have the personality traits of high achievement motive characteristic have a higher satisfaction and performance than others. 6. The personnel who have the personality traits of internal control characteristic have a higher job satisfaction and performance than others. 7. The personnel who have the personality traits of high risk-taking characteristic have a higher satisfaction and performance than others. 8. The personnel serving as the mail deliver have higher performance than serving as the cashier. 9. The job satisfaction is obviously and positively related to the performance of the postal life insurance personnel. 10.The performance is obviously and positively related to the job satisfaction of the postal life insurance personnel.