The Influence of Organizational Justice, Leader-Member Exchange, and Information Overload on Burnout ﹘A Case of Banking Industry

• Main Authors: Irene, 徐佩筠
• Other Authors: 吳孟玲
• Format: Others
• Language: zh-TW
• Published: 2005
• Online Access: http://ndltd.ncl.edu.tw/handle/10958599145910486245

碩士 === 大葉大學 === 國際企業管理學系碩士班 === 93 === ABSTRACT The purpose of this study is to examine the influence of organizational justice, leader-member exchange, and information overload on job burnout. In the research, organizational justice includes three dimensions: distribution, procedural and interaction justice. In addition, leader-member exchange includes four dimensions: affect, loyalty, contribution, achievement. Finally, burnout includes three dimensions: emotional exhaustion, depersonalization, diminished personal accomplishment. In this research, the sample of data is from 445 bank tellers. The major results as follows: 1. The result indicates distribution justice have strong influence on burnout. 2. The result indicates the dimension of contribution of leader-member exchange has strong influence on depersonalization, diminished personal accomplishment. 3. The result indicates information overload have influence on burnout.