THE RESEARCH ABOUT THE EXECUTIVE POSSIBILITY OF LEADING THE TOTAL QUALITY MANAGEMENT INTO THE BUSINESS OF LAND SURVEY － AS THE EXAMPLE OF THE LAND OFFICE IN TAOYUAN COUNTY

• Main Authors: Kun-San Huang, 黃坤山
• Other Authors: Chun-Chen Chi
• Format: Others
• Language: zh-TW
• Published: 2004
• Online Access: http://ndltd.ncl.edu.tw/handle/15506143941559396870

碩士 === 元智大學 === 管理研究所 === 92 === At the moment of striding over the twenty-first century, human beings’ knowledge and technology have advanced and changed with each passing day. Especially, we government employees shouldn’t use the antiquated conception to execute public affairs. It implies that when the government lays stress on reforming and values its customers all the time, we have to use limited resources, adopt the way of business administration and change the way with time to accomplish our arduous commission and serve all our citizens. In order to improve our effectiveness and efficiency, we need to choose the right methods to do the right things. And our final aim is to meet the needs of the people. The World Economic Forum (WEF) announced the aggressive competitive ability of Taiwan in 2003 ranked fifth, superior to the performance in 2002 by one grade. By making further research, we can find that Taiwan relied on the terrific performance of high-tech which ranked third in technology index. While the public sectors ranked twenty-first, it was one of the major reasons to encumber the whole performance. Because the public sectors didn’t do well, mal administration caused economic recession a lot. We public servants should always keep it in our mind, shouldn’t we? I have worked as a primary land governor for about ten years. I serve the social by considering myself as the pillar of the state. I deeply find that carrying out the land governance smoothly will benefit all the people. The quality of surveying especially has a great impact on people’s rights and interests, so the land surveyors should take the attitude toward making continual progress, establish public reliance to meet with the citizens’ approval. When the surveyors and his assistant go outside to execute one of their routine business─to appraise land bounds, they make the conclusion of people’s estate right after their appraisal. Although there are a lot of interior document verification, this kind of process may cause some problems. We can say that there may be something wrong with the conclusion of field-work. If the person concerned can’t differentiate between right and wrong about the surveying conclusion and doesn’t know how to take the following steps by law, the surveying may cause a man to build his house on others’ land or provoke a lot of conflicts about the land boundary. I think we can really promote people’s reliance of executing civil rights by controlling and reducing this kind of mistakes efficiently. That’s the reason why I want to adopt the conception of total quality management (TQM) as my research to improve the quality of land surveying.