| Summary: | 碩士 === 元智大學 === 工業工程與管理學系 === 92 === ABSTRACT
This thesis develops maintenance performance indices (MPIs) using balanced scoring card method for Taipei Metro Electrical Multiple Units (EMU). After data collection and analysis from its managers and employees, 20 critical MPI’s are decided and five core performance indices are obtained. They are financial items as cost, equipment benefit, and maintenance personnel efficiency, customer’s satisfactory items as safety and amenity, internal procedural items as reliability and maintenance works accomplishing percentage, and developing items as employee learning and expertise developing. Single factor variation analysis shows no significant cognition difference between managers and employees no matter what are their duties, years of experience, or education. Although many Repair Request/Work Order have been collected in Taipei Metro EMU, it is insufficient to evaluating developed MPI’s. Therefore, associated procedures and statistical/analytical sheets are suggested in this thesis. This can make the MPI’s easily integrate to the current system of Taipei Metro EMU.
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