Assessement of Company Employees'' Quality Awareness Enhancement (IC Industry)

• Main Authors: Chia-Ping Lo, 羅佳蘋
• Other Authors: Chuen-Sheng Cheng
• Format: Others
• Language: zh-TW
• Published: 2004
• Online Access: http://ndltd.ncl.edu.tw/handle/23455508370912767371

碩士 === 元智大學 === 工業工程與管理學系 === 92 === An enterprise has to continuously develop along with the ever-growing technology to keep up its competiveness on the market. The quality of its products and services plays a key role. Good quality environment lies on the people, business and objects of an enterprise that feature quality and awareness of customers'' satisfaction. Production under such environment can then deserve credit and trustworthiness. With information technology innovating, the competition between enterprises is no longer a nationwide nature but a global one. This paper aims at exploring how the IC industries in Taiwan improve their employees'' awareness of quality and how they keep on pursuing the utmost leverage by consolidating their operating objectives and training practices. This study started with a series of interviews with some well-known TQM program administors in the Taiwan IC industry. Data were collected through the survey conducted during the interviews, exploring their individual TQM application in terms of motives, practices, accomplishments, and factors attributing to either success or failure. The survey was conducted, statistics analyzed, and conclusion drawn with a most recommendable framework of an employees'' quality awareness enhancement program.