Emotional Regulation Strategy of Middle- and top manager

• Main Authors: Yun-Ru Lin, 林芸如
• Other Authors: none
• Format: Others
• Language: zh-TW
• Online Access: http://ndltd.ncl.edu.tw/handle/24677781237725798863

碩士 === 國立雲林科技大學 === 企業管理系碩士班 === 92 === Middle- and top- managers play a leading role in the organization. Their emotions strongly impact individual well-being, as well as organizational health. The importance of emotional regulation of middle- and top managers is obvious. The aim of this research was to: identify the relationship between emotion intelligence, emotion regulation strategies, and two employee well-being variables--emotional exhaustion and job satisfaction. This research adopted questionnaire survey. The questionnaire was composed of four scales: Emotion Intelligence Scale, Emotion Regulation Strategy Scale, Emotion Exhaustion Scale, and Job Satisfaction Scale. The participant were those who serve as middle- and top- manager in the organization (N=107). The results indicated the following. First, emotional regulation strategies were composed of seven dimensions. Problem solving, happy orientation and relax orientation were frequently adopted by middle- and top- managers. Second, emotional intelligence has correlation with emotional regulation strategies (positive correlation with problem solving and relaxation tendency). Third, emotional regulation strategy has correlation with emotional exhaustion (positive correlation with social support, attention deployment, and avoidance, and, negative correlation with problem solving). Forth, emotional regulation strategy has correlation with job satisfaction (positive correlation with positive thinking). Fifth, the whole model has a good fit. According to the results, a model of emotional regulation strategy for middle- and top- managers can be inferred. Future researchers should incorporate organizational variables, such as organizational moderators and organizational well-being variables, into consideration to develop a more sound emotional regulation model. Key word: Emotional Regulation, Emotional Intelligence, Emotional Exhaustion, Job Satisfaction.