Improving the Process of Call Centers Through the Concept of Knowledge Management
碩士 === 國立臺北科技大學 === 商業自動化與管理研究所 === 92 === This study is mainly focused on the construction of a TR (Trouble ticket/service Request) knowledge management system for Fixed Line Telecommunication industry. This kind of system is designed to classify the records of TR processing procedures and relative...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2003
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| Online Access: | http://ndltd.ncl.edu.tw/handle/40751983557347430839 |