The Effect of Customer Participation on Service Providers'''' Role Conflict and Role Ambiguity
博士 === 中國文化大學 === 國際企業管理研究所 === 92 === Customer participation could raise organizational productivity and efficiency. In addition, it has positive effects on service quality perception and customer satisfaction. However, when customers participate in the service production and delivery process, the...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2003
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| Online Access: | http://ndltd.ncl.edu.tw/handle/86845968966162373377 |