The Relation among Organizational Citizenship Behaviors, Social Capital and Group Performance

• Main Authors: Chia-Chang Hsu, 徐佳璋
• Other Authors: 鄭仁偉
• Format: Others
• Language: zh-TW
• Published: 2004
• Online Access: http://ndltd.ncl.edu.tw/handle/77182508136601502644

碩士 === 國立臺灣科技大學 === 企業管理系 === 92 === In the 21th century, information exploding, “Team” has become a good solution for an enterprise to respond the changing environment. How to strengthen team affiliates’ interaction, coherence, trust and then support the efficiency and performance of a group is an important subject a venture should notice. This research examines that social capital mediates the relationship between citizenship behaviors and group performance. This study of 134 employees from 16 branches of a financial holding company’s bank demonstrated that citizenship behaviors contribute to the creation of social capital and the team performance and that social capital can improve team performance. Further, this work also indicated that structural social capital mediates the relationship between interpersonal citizenship performance and group performance.