| Summary: | 碩士 === 國立臺灣大學 === 知識管理組 === 92 === Abstract
As the era of global economy coming, the competitive environment which all businesses face is getting tougher and tougher. Although Aero-industries are belonging to oligopoly business, they cannot get rid of this influence either. Especially, after Asia economic crises, US 911 terrorism attack, and Asia Severe Acute Respiratory Syndrome (SARS) outbreak - a series events impacted, the situation became worse and worse. To effectively reduce business cost, promote the maintenance quality, meet customer requirement, and comply the aviation safety regulations, Asian Compressor Technology Services Co., Ltd. (ACTS) devotes itself to implement Achieving Competitive Excellence(ACE) program since late 1999. Besides ACE, DIVE program is another very powerful tool to define the problem, investigate the root causes, verify the corrective actions, and ensure effectiveness. The destination of those programs is to make ACTS as a company with elite working environment, higher efficiency, lower cost, value created, and higher competition. This research is trying to analyze improvement efficiency and identify key factors through literature review and ACTS’ implementation of ACE. The implementation results shows that TAT (Turn Around Time) is reduced from 30 target days in year 1999 to 22 target days in year 2003;OTD (On Time Delivery) is increased to 96% for stator, and 91% for VVIS (Variable Vane Inner Shroud) in year 2003; escape ratio is reduced to 0.22% in year 2003; and customer satisfactory is maintained average 5.8 out of 7. However, cost of poor quality was not effectively improved because honeycomb braze recycle and sales dropped. At the same time, the results also reveal deeper layer problems for resolving and improving. Obviously, the quality improvement activity has no ending.
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