| Summary: | 碩士 === 國立臺灣大學 === 圖書資訊學研究所 === 92 === Knowledge management (KM) is a key concept which could direct organization to improve management efficiency and enhance the ability to make profits. Knowledge management system (KMS) is regarded as a practical system which fulfills the KM concept and helps organization to search, collect and organize information. But even enterprises use KMSes, they are still not sure KMSes will help them make profits. The aim of this study is to design an evaluation procedure for KMSes’ performance and apply it for a real case study.
Firstly, we survey the related literatures, define KM and KMS, introduce various KMS providers, and identify the KMSes’ functionalities. Secondly, we analyze and design an evaluation procedure for KMSes’ performance in 3 dimensions: information technology, user behavior, and financial performance. Finally, a case study is carried out. The results show that:
1.It is not easy to evaluate KMSes’ performance through financial indexes.
2.Organization’s culture and system are key points for a successful KM’s action.
3.The welcome functions of KMSes are related to the routine tasks.
4.The main purpose for users to use KMSes is not the “sharing knowledge”.
5.“Cooperation services” function is not welcome.
6.Even the link between financial performance and KMS is not significant and users do not use the KMS frequently, most users still think the KMS should be one of information systems in their corporation.
7.Outstanding staff are the enthusiastic users of KMSes
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