Relationship Conflcit and Task Conflict in Chinese Organizations: the Influence of Conflict Levels and Harmony Orientation

• Main Authors: Liu Te-Peng, 劉得鵬
• Other Authors: Cheng, Bor-Shiuan
• Format: Others
• Language: zh-TW
• Published: 2004
• Online Access: http://ndltd.ncl.edu.tw/handle/46900843892684341707

碩士 === 國立臺灣大學 === 心理學研究所 === 92 === In Western studies, it was believed that both relationship conflict and task conflict have negative effects on individual attitude while task conflict is beneficial to individual performance. This study was aimed to test the issue in a Chinese society (Taiwan), with the consideration of interpersonal and intragroup levels of conflict and harmony in Chinese culture. Results show that both relationship conflict and task conflict were negatively associated with individual performance and work attitude. Relationship conflict was more influential on member satisfaction and turnover intention, and task conflict had more impact on job satisfaction and performance. Interpersonal level was more influential on work performance, while intragroup level was stronger associated with work attitude. Finally, harmony orientation can reduce the effects of relationship conflict and task conflict on work performance, but not on work attitude.