A Methodology for the Enterprise Agility Performance Evaluation

• Main Authors: Chien-Chen Lai, 賴建成
• Other Authors: Chih-Ming Liu
• Format: Others
• Language: zh-TW
• Published: 2004
• Online Access: http://ndltd.ncl.edu.tw/handle/43648892815596354090

碩士 === 國立清華大學 === 工業工程與工程管理學系 === 92 === The notebook industry is facing a fast changing environment like short product life cycle, quick market response, and fast change of technology and component prices. Besides, in this supply chain, a low cost product has become the basic requirement, and only the agility practices of customer-oriented responses and high service levels can achieve the competitiveness. Therefore, this research proposes a methodology for the development of a performance evaluation system of an agile supply chain. It can be used to investigate the agility level of a company and also indicate the areas for improvement. The methodology composes of three parts. First, the agility demand of the outside environment is analyzed and the environment agility drivers are used to evaluate the degree of the environment uncertainties and determine the demand of the agility level. Second, the agility level of a company is analyzed to determine the key success factors (KSFs) for agility and a matrix is used to relate the business processes to these key success factors. Then the key business processes (KBPs) and the balanced scorecard are used to build the strategy map, develop goals and measurements to evaluate the agility ability of a company. Third, a gap analysis is used to find out the agility gap between outside environment and the inside company capabilities, and the agility levels between the company and its major competitor. A case study of a notebook company is used to demonstrate the usefulness of the methodology and some suggestions are provided for the company to improve its agility levels.