Outsourcing Employee Turnover in The Customer Service Department -- Using the Grounded Theory to Construct The Cause-Effect Model
碩士 === 國立中山大學 === 資訊管理學系研究所 === 92 === The outsourcing business of the call center grew enormously in recent years, but there were only a few studies focused on the outsourcing employees, especially the turnover problems and related issues, which were deeply concerned by call center supervisors. Thi...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
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2004
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| Online Access: | http://ndltd.ncl.edu.tw/handle/13945847395398518503 |