| Summary: | 碩士 === 國立高雄第一科技大學 === 資訊管理所 === 92 === Government promulgates directives and disseminates information through official documents. Up to the present day, official documents are processed and routed by each person-in-charge up the chain of command in a government agency. At each stop, comments, recommendations, approval or disapproval on the issues addressed in the document are written on or alongside of the document. This paper-based and manually handled mode of operation is time-consuming and error-prone, and often draws complaints from people within the government and from the general public. The advancement of information technology has offered a great opportunity for improving the effectiveness of official document processing. An Internet-based official document processing system (call it “e-official-document system” for short) will not only expedite the document processing flow, which in turn improves administration efficiency, but also result in a big saving on paper, envelop, postage, etc. Furthermore, transport of documents will no longer be affected by weather or distance, which in turn affords promptness and reliability. Owing to we didn’t research in measuring the effectiveness of e-official-document systems in the past, and e-official-document are the role base of service people by the Government, that performance will become the main-role of e-Government. So, this study constructed a research model to measure the effectiveness of the e-official-document system deployed in Pingdong County in Taiwan, in terms of its impact on user satisfaction, individual performance, the performance of subordinate agencies .
This study reference the theory of Kappelman, Prybutok & Meyers, and probe measuring the effectiveness of e-Official-Document systems. The study prepared the questionnaire and public official who worked in PingDong Governement were asked to complete it. From 631 returned and analysis of the relationship. It shows that (1) The higher the system quality, information quality and service quality of an e-official-document system has, the higher the level of user satisfaction.. (2) The higher the user satisfaction with an e-official-document system is, the stronger the user impact. (3) The stronger an e-official-document system has impact on individual, the stronger its impact on organization.. (4) The personnel’s attributes include sex, age, the years of service and organization type, except organization type has strong impact on user satisfaction the others not. The contribution of the research one is provide document’s flow has full research on e-official-document, the other is confirming the individual satisfaction impact on the individual and organization impact.
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