A Study on the Employee’s Resistance to Organizational Change when Implements the Knowledge Management in Organization: Case of Industry Technology Research Institute Computer Communication Laboratory IP Network Technology.

• Main Author: 黃昭瑛
• Other Authors: 陳惠邦
• Format: Others
• Language: zh-TW
• Published: 2004
• Online Access: http://ndltd.ncl.edu.tw/handle/14330410708529901907

碩士 === 國立新竹教育大學 === 職業繼續教育研究所 === 92 === Abstract A Study on the Employee’s Resistance to Organizational Change when Implements the Knowledge Management in Organization: Case of Industry Technology Research Institute Computer Communication Laboratory IP Network Technology. The purpose of this research is to investigate that how ITRI implements knowledge management and to find the key factors regarding the resistance to the employees. The researcher will discuss the results of the research and provide concrete suggestions at the end of the research, which will reference and promote the organization to implement knowledge management. In order to reach the purpose, the methodology used includes qualitative (mainly) and associated questionnaire investigation. The qualitative method uses a case study, and collects data by interviews, observations, and analyses of documents. The time spent was 17 months. The finding of the thesis are the following: 1.The strategies of the implementation in ITRI: This study is aimed at the four components of strategy: tactic, people, processes and technology. (1) Tactic: It implements KM by the vanguard, clear organizational goals and vision, as well as using resources well. (2) People: Person-oriented is to set into action, and be a supportive leader. The organization culture is the same as the KM value. Good communication. (3) Process: Organize the professional KM group. To train the KM administrator. (4) Technology. That’s all the competitive advantages to help ITRI to implement KM, and it could refer to the others. 2. The factors of employee’s change of resistance: It includes the huge organizational structure, selective information processing, not having enough time, motivating promotion, the KM administrator does not have enough professional ability, the people of the change agents aren’t enough, the advertisement is not enough for the sharing, it’s a threat to established resource allocations, and the sunk cost and habit problem can’t be computed.