A Case Study on Delivery Service Performance,and Improvement-Using Clothing Retail Stores as an Example

碩士 === 國立交通大學 === 管理學院碩士在職專班運輸物流組 === 92 === ”logistics” has become a necessary condition for enterprises to gain margin for surviving.So, the logistics corporations especially needs to promote the service performance, and to survive in a competitive environment.This study focuses on the investigati...

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Bibliographic Details
Main Authors:	Hsing-Chia Tsai, 蔡幸嘉
Other Authors:	Tai-Sheng Huang
Format:	Others
Language:	zh-TW
Published:	2004
Online Access:	http://ndltd.ncl.edu.tw/handle/27pw7r

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spelling	ndltd-TW-092NCTU57250092019-05-15T19:38:02Z http://ndltd.ncl.edu.tw/handle/27pw7r A Case Study on Delivery Service Performance,and Improvement-Using Clothing Retail Stores as an Example 個案公司配送服務績效及其改善之研究-以服飾業零售通路配送為例 Hsing-Chia Tsai 蔡幸嘉碩士國立交通大學管理學院碩士在職專班運輸物流組 92 ”logistics” has become a necessary condition for enterprises to gain margin for surviving.So, the logistics corporations especially needs to promote the service performance, and to survive in a competitive environment.This study focuses on the investigation form this company and it’s customers’ view to measure the performance of delivery service.According to the research, some valuable results reflect in the following aspects. The senior management of this company and customer have a common expectation on delivery service,but need to erase the gap of customer satisfaction.And it should pay special attention to the clothing retail stores on agent brand. Tai-Sheng Huang 黃台生 2004 學位論文 ; thesis 75 zh-TW
collection	NDLTD
language	zh-TW
format	Others
sources	NDLTD
description	碩士 === 國立交通大學 === 管理學院碩士在職專班運輸物流組 === 92 === ”logistics” has become a necessary condition for enterprises to gain margin for surviving.So, the logistics corporations especially needs to promote the service performance, and to survive in a competitive environment.This study focuses on the investigation form this company and it’s customers’ view to measure the performance of delivery service.According to the research, some valuable results reflect in the following aspects. The senior management of this company and customer have a common expectation on delivery service,but need to erase the gap of customer satisfaction.And it should pay special attention to the clothing retail stores on agent brand.
author2	Tai-Sheng Huang
author_facet	Tai-Sheng Huang Hsing-Chia Tsai 蔡幸嘉
author	Hsing-Chia Tsai 蔡幸嘉
spellingShingle	Hsing-Chia Tsai 蔡幸嘉 A Case Study on Delivery Service Performance,and Improvement-Using Clothing Retail Stores as an Example
author_sort	Hsing-Chia Tsai
title	A Case Study on Delivery Service Performance,and Improvement-Using Clothing Retail Stores as an Example
title_short	A Case Study on Delivery Service Performance,and Improvement-Using Clothing Retail Stores as an Example
title_full	A Case Study on Delivery Service Performance,and Improvement-Using Clothing Retail Stores as an Example
title_fullStr	A Case Study on Delivery Service Performance,and Improvement-Using Clothing Retail Stores as an Example
title_full_unstemmed	A Case Study on Delivery Service Performance,and Improvement-Using Clothing Retail Stores as an Example
title_sort	case study on delivery service performance,and improvement-using clothing retail stores as an example
publishDate	2004
url	http://ndltd.ncl.edu.tw/handle/27pw7r
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A Case Study on Delivery Service Performance,and Improvement-Using Clothing Retail Stores as an Example

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